YES, Brother! The whole experience of ordering through Tony's has been great! A professional attitude with the best price anywhere. At Tony's though it's not just the price, it's the comfort of knowing you are dealing with a knowledgable staff who will help you. I recently ordered a Roundhouse 4-4-0 C&NW with sound, and was concerned about its availability. Someone named "Tony" (THE Tony?) assured me it was available and on its way. I have run it through its paces at home and at the club and it is great! So is the Lenz System 90 I ordered from Tony's a while back. Thank you for that, also! Thank you for a great job!
Merrill D.

Hello ..... I just wanted to drop a line to say that I really do like the service I get from you guys ......... I recently placed my second order from Tony's and just like my first order Everything went great .......... From the man on the phone to the speedy service .........

Not only will I be sure to order again I will tell all my train friends what great service Tony's provides ................. Thanks again and keep up the good work...............

Tom W.
St. Louis, MO.

Tony, et al ... I had the pleasure of dealing with Josh today as I ordered a buttload of decoders and ancillary equipment. I had my usual several open-ended questions, and needed advice as well. Not only was he very confident, forthright, pleasant and amiable, but also very knowledgeable and sharing. When he was unsure of his answer or experience (which apparently is considerable), he said so and excused himself to seek confirmation or second opinion from the other staff you had working on New Years' Eve day.

I have often dealt directly with Tony, and on occasion some of the other staff. You ALL are very friendly. As Tony has his name on the line, he is always friendly, patient and polite. HOWEVER, to have staff who back that up....particularly when they are/can be as close to anonymous as they wish and have less to risk/gain in customer relations....is a rare pleasure these days, especially when the local shops are dying out and we now conduct business from remote locales on a growing basis.

I am usually hesitant, cautious and unenthusiastic when contacting or ordering anything thru what I call "Internet Whorehouses".... those who conduct most of their business over the ether rather than a face-to-face or within brick and mortar....but I am genuinely impressed and pleased enough to throw perfectly good money at your outfit any every opportunity.  It is TRULY a pleasure. I commend Josh for a refreshing exchange and as an outstanding example to put forth to your customers.

Have a GREAT New Year!

Brion B.
Custom builder, painter, repair
Layout designer/builder
Vice Prez., Prince William County Model RR Club

I have purchased and use one of your 3-rail O gauge CMX-O clean machines. It is great and I recommend it to everybody. My railroad layout (Sugar Creek Valley Railroad) is featured in the January 2008 issue of O-Gauge Railroad magazine. There is also a video of my layout (done by O-Gauge Railroad magazine) which is mentioned in my feature article. In both of these I mention the CMX clean machine and have had many questions about your clean machine, even from the owner of O-Gauge Railroad magazine.
Bill D.
North Atlanta O-Gauge railroad club

Hi Tony,

Thanks for mailing out the LH100 throttle to me. I really appreciate your service. Incidentally, I was part of a group that purchased a large number of Sountraxx Tsunamis from you a while ago, organised by Adrian Gunzburg. Your good name and reputation goes before you, as your name comes up in conversation at the model railway club. Thanks again and hopefully we will do more business in the future.

Ezra

The four PSX circuit breakers and two auto reversers I purchased from you some 12 months ago (creating 6 separate power districts) have now all been installed and are working brilliantly. Absolutely magic!! I will be buying some more of these for stage two development perhaps in about 12 months time.
Yours faithfully
Trevor M.
Australia

A quick note to report how delighted I am with the  'REV N' version of the 'Hare'.

When coupled with NCE's powerful, yet elegantly simple 'macro' system, the Hare provides a level of flexibility and set of  capabilities that is simply unmatched in the hobby today.

I'll be back for about 25 more 'REV N's' as I continue to convert my layout to this product.

Thank you for a highly innovative, labour saving and affordable device - keep 'em comin'!

Regards,

Doug M.
Canada

All has arrived , thank you for your outstanding cooperation, will recommend you to all my friends as the world's best DCC shop.
Regards,
Rudi B., Austria

Dear Tony,
I wanted to let you know that I really appreciate your shop and the people that work for you. You are competitive on pricing and fair, but more importantly you and your staff are friendly, helpful (they answer questions and your web site is full of information of all kinds and I really thank you for the work keeping it up etc), courteous, kind, etc. It is rare to find a business in this day and age operating the way that you do.
Thank you,
Bob P.

Hello,

Two days ago I received my first couple of QSI Upgrade Chips and I just installed them in my 2 Wabash E7s.

I expected an improvement but I was very surprised and am very excited about the upgraded sound and running functions; this is even better than I expected and very easy to change and re-install the Chips.

My dad was a bit skeptical but he was also very impressed with the upgrade.

Congrats on delivering such a great chip for a rather reasonable price and hope the chips for the BLI E6 & BLI E8 / E9 will arrive soon.

Have a nice weekend.

Daniel

Gentlemen,

Just a quick note from a satisfied customer.  I received my new PS-X 4-circuit circuit breaker yesterday, and installed it today in place of my existing 3-circuit circuit breaker. I purchased your new one because it was advertised as being able to handle the inrush current of sound-equipped locos, and it worked beautifully!

I am using an NCE PowerHouse Pro system, and when a short-circuit occurred, I had to shut down the system using the Emergency Stop button on the ProCab.  Disrupting to the operating session to say the least!  My 'acid test' consisted of shorting out the power district containing at least three sound equipped locos, removing the short, and watching the system come on automatically. This is EXACTLY what I have wanted for a long time (well, since I got into DCC).  Thanks again.

Let me also thank you for the prompt shipping, and the e-mail letting me know when it was shipped.  It may be a small thing, but it is appreciated.

John S.
Durango in HOn3, ca. 1948

PS - This works precisely as well as the OG-AR, with which I am also very pleased.

I've seen a demo of one of the new 'adaptive' breakers from DCC Specialties that was nothing short of phenomenal. We had no less than 14 sound locos in the district - more than half of them older QSIs ... and it recovered from a quarter test short without having to roll any of the locos off of the track! The breaker just kept feeding the power "slowly" until everything was running normal. And it was a reversing section and it worked just as well when reversing. We just could not create a scenario where the breaker would fail to recover. So - if you've got one of those beautiful lighted Cal Zephyrs and an ABBA set of sound-equipped Fs to pull it ... this breaker will allow your layout to come back to life normally after I or someone just like me blows a switch. I know -you- never do this but you see I'm an old fart who can't see very well and so this happens more often than I wish. So, if recovering from shorts is a problem for you ... this is one suh-weeeeeet breaker!
Jim B.
California

This is just a feedback for your company info. You shipped my order ref [...] on the 26th December 2006 and was actually delivered to my home in Glasgow, Scotland in the United Kingdom on Saturday morning the 30th December 2006. No doubt your company together with myself are more than pleased  if not amazed with your particular shipping/posting system!!

I have with many other UK modellers purchased items from other US companies in the past  which normally take several weeks to arrive.  May I thank you for such an excellent shipping system.

Yours sincerely,   
David S., Glasgow, Scotland, United Kingdom

To Tony's,

Please accept my sincerest compliments on your great help with the placing my order (X6121125). The gentleman who assisted me, I didn't catch his name, was very, very knowledgeable, helpful and after listening to my needs, offered excellent suggestions. Checking my order status with UPS this morning, I find that it was shipped yesterday and is scheduled for delivery today. WOW!,  it doesn't get any better than that.

While I'm brand new to DCC, I've been in HO for 35 or so years and have used analog command control for almost 20 years. Given that information, he was extremely helpful with diagnosing my needs. This order represents my basic needs to get started, but there will be follow-up orders for more decoders, I'll probably need 35 or so eventfully. A second booster with power supply and more circuit breaker assemblies plus the "speedometer" for speed matching per Mike Polsgrove.

Thank you again for wonderful service and I'll try to thank you personally at the show next month. I'm part of the Railroad Museum of New England booth so maybe I can get free for a few minutes.

Stewart

To the Owner and/or President of Tony's Trains:

I am writing this letter to express my appreciation for the extraordinary effort of your employees.

Several weeks ago, my father, ordered a DCC and an engine controller, along with a horn and a whistle, for my sons twelfth birthday.  The package arrived as anticipated.  On birthday, September 1, we learned that my father would be sent home from the hospital with no more than a few weeks left in his life.  Over the holiday weekend, both my husband and I worked with [son's name withheld] to see if we could install the controller in his DCC-ready engine.  There was very little overlap in the parts identified in the engine diagram and those in the controller instructions in spite of my father's assurances that [son's name withheld] would be able to install the controller.

On Tuesday morning, I called your office and spoke with Josh Shedaker.  We quickly agreed that the best way to get the controller in the engine was for me to ship the engine and controller to your facilities in Vermont.  When I inquired, Josh indicated that the normal installation time was eight weeks.  I then explained the relationship between my father and my son and my father's short life expectancy and asked if there was anyway it could be done in a few days. After putting me on hold for a few minutes, Josh returned and assured me every effort would be made to return the engine as quickly as possible.

Even though UPS was quite late in delivering the engine to your facility on Wednesday your staff was able to install the controller and send the engine back out the same day.  During this time, Josh updated me regularly, confirming the arrival of the engine and then its departure and forwarding the UPS shipping notice.

The engine arrived back in Minneapolis on Thursday and my son was quickly able to get it running with the DCC after school.  He was quite excited to show off all of the features.  I told my father of our success and of [son's name withheld] joy with the birthday present on Friday of last week.  Much sooner than we expected, my father's condition deteriorated rapidly on Saturday morning and he passed away on Sunday, knowing that his grandson had his DCC working.

Without the dedication of Josh and others on your staff whom I don't know, my father would not have been able to know the joy that his gift had brought to my son.  Since I am unable to do so personally, I hope you will thank each of the staff members involved in getting the engine returned so quickly on my behalf.  Integrity and dedication were two of my father's defining characteristics, so we greatly appreciated it when we see those traits in others.

Sincerely,

[name withheld]

Tony and gang,
Thank you very much for the repair and return of my PSRev which arrived today 15 August. I have installed and tested the unit tonight and it works fine.
Thank you for your excellent service and especially at no cost to me for the repair and return. (Especially so given I caused the problem and the return via airmail.)
I have always been happy to recommend the PSRev unit to others and your after sales support has confirmed that you stand by your products.
Please feel free to use this testimonial in support of this product and your great service.
Thank you.
Bruce N.
Albany, Western Australia

Hi Tony,
I wanted to express my gratitude to you and the others at Tonys Train Exchange for being of such great help to me in getting started in DCC.  I have obtained from you several DCC equipped locomotives, an NCE system, decoders, test equipment and other items to upgrade older locomotives.  Besides the different files you can access on the site, questions submitted are answered on a level that can easily be understood and you are never made to feel that you got in the way of something more important.  I have found no other source for this information that matches the degree of personal touch as Tony's.  In addition it was a pleasure to meet you at the National Train Show in Philadelphia.  I look forward to many more transactions with you.
Charlie T.
Silver Spring, MD

Hi Tony,

Recently I received an upgrade chip for my SW7, only to find it didn't work. One phone call to you and a good discussion resulted in your sending a replacement chip which arrived five days later. Everything now works fine and there is certainly a major improvement in crawl speed and tolerance of none-too-clean track. Thank you very much for your assistance and prompt action. Would there were more  dealers as courteous and helpful as Tony's Trains. Must be why I got  most of my supplies from you! Thanks again,

Brian R.

Hi!

The PSRev I ordered arrived in the mail today. Thank you very much for such a quick response! The unit works like a dream as opposed to my Digitrax AR1 unit! Thanks again!

Best Wishes,
Tom R.

Tony,

Our club - The Ohio Valley Lines (Ambridge, PA) - is just about wholly Digitrax. That is until a bit ago. We eliminated the PM-42 Power Management System Reversers and substituted your PSRev PowerShield this past fall before our Christmas Show. The difference in performance was PHENOMENAL! Drop outs are gone! Shut-downs are gone! 'Phantom' shorts are gone! We can go a whole show without a single disruption of operation at the reversing blocks. Reversals are done perfectly now. Thanks for a GREAT product.

Now, if we can only keep the operators from trying to enter a reversing section while someone else is leaving it!!

Don't get me wrong; I love DCC! But operators had better pay attention to their trains. Less chatting with the public and more attention to the train!

Very sincerely yours,
Douglas C. R.

I have to agree with all those who have piled on in praise of Tony's products. I really don't care if there's something else out there that can save me a couple of bucks since this product has performed so well as so fair a price. Don't get cheap on yourselves and then regret it later. Stick with Tony's stuff, it really works.
Craig W.

Tony,

I'd like to thank you and your staff for your patience. I recently had to send a Kato SD80MAC for a second ditch light repair. The initial phone repair person (I think it was Ken) explained that I probably had my DCC track voltage too high (e.g., ~16V with RRampMeter). I believe for the second repair additional resistors were added with more robust LED's. I've since taken Ken's advice and lowered my track voltage to 14V. I've run the engine for few hours now with no problems (Previously the lights burned out after few minutes of operation). Thanks again.

Dwayne D.

Regarding the UP F units from Athearn Genesis, if you people are not satisfied with the sound quality and setup, and the decoders are not user frieindly, as far as programing readback, I'd prefer to just skip these if that is agreeable with you.

I'm too new at this to have any interest in trying to figure out what I need to do to make things work the way I'd expect they should out of the box. Without readback on the CVs, a primary feature of interest for buying the Digitrax Chief as my first DCC, I really need to stay away from non-responsive decoders.

What is the matter with these people? Are other Genesis units also using similar MRC decoders? Is that kind of info generally available for the neophyte consumer? I expect that you folks are about the only ones who even check-out the arriving new stock. I've gotten nothing but blank stares and bs from most standard hobby shops lately so I plan to do as much of my business with you as I can.

It does not seem that all DCC w/Sound loco makers advertise the decoder manufacturer, or am I just not getting the full scoop where I get my news?

There's a lot to know, and I don't care to learn too much the hard way. I really appreciate your looking out for the (your) customer.

Thank you sincerely,
Gordon M.

Thanks for your time. Keep up the good work. I look forward to the reporting feature of the Hare™ in the future.

Bob M.

I have used your site quite a lot over the last year or so and found it excellent!

I want to thank you in particular for the stationary decoder comparison pages. I have found them very informative and useful. I have experience of several of the decoders that you mention, and as a result of your pages have bought the Team Digital SMD8 decoders. I also have (accidentally) a Roco 8-way decoder (10775).

By far the best in performance is, as you say, the SMD8. It might help others who look at your pages to mention one specific major difference between these decoders: some need a separate AC supply, others don't. In my view, this is a significant difference.

The SMD8 will switch two switch machines (PECO) together, even when one of them is fitted with microswitches or single-pole switch. Best regards, and thanks again for a great resource!

Dick V.
UK

My PSRev came and I had it hooked up in about 15 minutes, I checked everything twice and then I ran a train in it. WOW!!!, you couldn't even tell you went through "the forbidden zone". I couldn't believe my eyes so I ran through again after I coupled up another diesel to run double headed and I'm impressed, no hint of a hesitation. I'm glad I was in the Model Railroader forum to find out about your product.

Thanks again,
Bruce S.